Privacy Policy

Ark Investment Capital Ltd (“Ark Investment Capital”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect information that you provide to us through our website arkinvestmentcapital.com and related services.

By using our Website or providing personal information to us, you accept the practices described in this policy.

We may collect and process the following types of personal information:

• Identity & contact details: name, email address, phone number and postal address.
• Financial or investment information: details you provide when enquiring about our services.
• Website usage data: IP address, browser type, device information, pages visited and referral data (collected automatically).
• Communications: copies of correspondence or enquiries you send us via email or online forms.

How we use personal information:

• To respond to your enquiries and provide our services.
• To manage and administer client relationships and accounts.
• To communicate service updates, regulatory information and other material relevant to our relationship.
• To improve the Website, analyse usage and optimise user experience.
• To comply with legal and regulatory obligations (including identity verification and AML/KYC checks where applicable).
• To send marketing communications where you have given consent. You can opt out at any time.

We may share your personal information with:

• Service providers and professional advisers who assist us (for example, IT, hosting, payment processors and compliance partners).
• Regulators, government agencies or law enforcement when required by law.
• Business partners or affiliates where necessary to provide a service you have requested.
• Third parties where you have given consent or as otherwise permitted or required by law.

We do not sell or rent personal information.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or alteration. Data may be stored in New Zealand or overseas by trusted third-party providers. While we use appropriate safeguards, no method of transmission or storage is completely secure.

We use cookies, web beacons and similar technologies to collect usage data, remember preferences and support analytics. You can change your browser settings to refuse cookies; however that may affect functionality on the Website.

We will retain personal information for as long as is necessary for the purposes set out in this policy, or for any retention period required by law. When information is no longer needed, we will securely delete or anonymise it.

Your personal information may be transferred to, and stored in, countries outside New Zealand. Where required, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Under the New Zealand Privacy Act 2020 and other applicable laws you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion, subject to legal or contractual restrictions.
• Withdraw consent to marketing communications at any time.

To exercise these rights, contact us using the details below.

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact:

Ark Investment Capital Ltd
Email: contact@arkinvestmentcapital.com
Website: arkinvestmentcapital.com
Location: Auckland, New Zealand

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Please customise and seek legal advice to ensure compliance with applicable privacy and financial services laws.